Step 1:	FAX the document you want to translate (Fax 61-3-95097457) and, after having done a manual word-count, FTT will send you a quote in 2 parts :      Part 1 : Fixed cost as per word-count      Part 2 : Estimated extra cost, by time at an hourly rate (see below)
Step 2:	If you have accepted the quote : (a) FTT will OCR-scan your faxed document into a word-processing- file (cost depending on time; see Step 1 Part 2 above) (b) FTT will translate the document (fixed cost; see Step 1 Part 1 above) (c) Formatting of the translated document : Free of charge as usual.
Step 3:	Sending the document to you : (a) FTT will immediately FAX the translated document to you (cost as itemised by Telecom; see Step 1 Part 2 above) (b) FTT will send you the translated document, on floppy-disks or on CD-Rom, by snail-mail as well (cost as itemised by Post-Office) (c) FTT will send you the translated document by E-mail as soon as the Internet is working again.