Internet iHelp team, some information which may be of assistance.\n\nTools to have available:\n\nWinZip is available on the Melbpc monthly CD and will be necessary for most users.\n\nWeekly the Melbpc Office staff will email each member of the iHelp team\n advising the password needed to unZip the file ihelp.zip\nto produce the file ihelp_report.csv or ihelp.txt\n\n\nMembership list ihelp_report.txt zipped to a file ihelp.zip is available from\nhttp://officedb.melbpc.org.au/\n\nClick the link to FILES which takes you to\nhttp://officedb.melbpc.org.au/FILES/\nClick the link to ihelp.zip\nTake note of the Folder to which the download is directed\nAnd if needed change the Folder to suit your own needs.\n\nNavigate to the folder containing ihelp.zip and double click the file to activate WinZip and \nUnzip the Excel file ihelp_report.csv then extract the file to a Folder of your choice.\n\nLink to Melbpc training iHelp page\n\nhttp://ihelp.melbpc.org.au/training/src/ihelper-login.asp\n\nThis page can be used for experiment or testing without effect on the main\nIHelp page so any mistakes will not cause problems.\n\n\nLink to Melbourne PC User Group iHelp page\n\nhttp://ihelp.melbpc.org.au/helpdesk/ihelp/index.asp\n\nEnter your membership number ( plain number) and \ngiven name as shown on membership card.\nClick Login which opens\nhttp://ihelp.melbpc.org.au/helpdesk/src/ihelper-login.asp\n\nlisting Jobs waiting if any.\n\nTo see full information click the link to Details_here….\n which opens\nhttp://ihelp.melbpc.org.au/helpdesk/ihelp/index.asp\nand displays details of member and problem reported.\n\nMembership Details are taken from the melbpc database.\n\nI suggest you go to the file ihelp_report.txt\nUse ctrl f to search for the Membership Number and confirm that \nMembership or Internet subscription is still current as many connect failures are due to lapsed membership subscriptions.\n\nSystem Details and Fault Description are provided by the member and may be fact or fiction.\n\nNext I suggest you go to\nhttps://radsec.melbpc.org.au/member/index.php\nenter username and password click login\ngoing to the Welcome to the Cassowary System\nClick the link to View Historical at the top right corner of the page.\n\nEnter the username of the member \nA couple of examples usernames fordgi \n lsherwin dempk peperels anniec aspi atp bobmay\n\n click to tick the box Verbose Output\n\nChange the Date to start searching to cover a reasonable period to obtain\nConnection details for enough time to provide sufficient information.\nThe details provided include Bytes In, Bytes Out , Disconnect Cause and Connect Speed.\n\nBytes In and Bytes Out less than 2000 coupled with a short connect time usually indicate the members computer has not recognised the connection. Disconnect causes Lost Carrier, Port-Error and RemoteEndHungup usually indicate problems with members system, modem, other phone appliances or phone line.\n\nDifficulty can arise locating causes for these disconnects particularly when there are a number and not just one.\n\nAssistance can be had from a number of web sites including\nhttp://www.melbpc.org.au/faq/dropouts.htm\nhttp://www.riverland.net.au/text/modem.htm\nhttp://www.ozonline.com.au/help/dropouts.php\n\n A particularly helpful site\nhttp://screenshots.modemhelp.net/\non the right side of the page under the heading\nWindows Quick Links\nProvides interactive information on the different windows versions and many of the browsers and email clients in common use which can help you recognise what the members will see on there screen.\nI hope it will be updated to include Vista when it is released and it has providing an insight into what the members sees on his desktop while using Vista. \nA broadband connection is very helpful as while using the phone to speak to callers you are then able to access the internet however it is not essential for First Aid or iHelp purposes. \nMany of the sites listed above can be accessed in advance and the files saved on the iHelper’s users system so they are available offline or the Favorite system can be used to provide the files while Offline.\n\n\n If a member complains that web sites are not available and particularly when Internet Subscription is a long term one the first thing to check is that proxy boxes are not ticked. Internet Options Connections Settings.\n\nThe old installation kit used proxies and often members use the old file to reinstall and re-establish old proxy settings.\n\nIf a member complains about drop outs first thing to check is Outlook Express Tools Options ensure that there is no tick beside\nHang up after sending and receiving.\nI suspect this setting is sometimes replaced after windows update operations.\nIf a member complains Eudora fails to collect email check Tools Options\nChecking Mail. Under Secure Sockets when Receiving\nEnsure Never is selected. \n\nNational number and Greater Melbourne numbers can be the result of a little confusion also the National number is only available to members who have been authorised to use it by email as detailed on the MOTD page link.\nThe Greater Melbourne number works for numerous Exchange Prefix Numbers and is available to all subscribers however will not connect to Exchanges outside the Greater Melbourne area which includes some areas quite close to Melbourne. The error messages are sometimes confusing and the modem may redial continually if the configuration allows it. Dialer Properties Options ensure Redialing Options are configured correctly.\n\n

Internet iHelp team, some information which may be of assistance.\n\nTools to have available:\n\nWinZip is available on the Melbpc monthly CD and will be necessary for most users.\n\nWeekly the Melbpc Office staff will email each member of the iHelp team\n advising the password needed to unZip the file ihelp.zip\nto produce the file ihelp_report.csv or ihelp.txt\n\n\nMembership list ihelp_report.txt zipped to a file ihelp.zip is available from\nhttp://officedb.melbpc.org.au/\n\nClick the link to FILES which takes you to\nhttp://officedb.melbpc.org.au/FILES/\nClick the link to ihelp.zip\nTake note of the Folder to which the download is directed\nAnd if needed change the Folder to suit your own needs.\n\nNavigate to the folder containing ihelp.zip and double click the file to activate WinZip and \nUnzip the Excel file ihelp_report.csv then extract the file to a Folder of your choice.\n\nLink to Melbpc training iHelp page\n\nhttp://ihelp.melbpc.org.au/training/src/ihelper-login.asp\n\nThis page can be used for experiment or testing without effect on the main\nIHelp page so any mistakes will not cause problems.\n\n\nLink to Melbourne PC User Group iHelp page\n\nhttp://ihelp.melbpc.org.au/helpdesk/ihelp/index.asp\n\nEnter your membership number ( plain number) and \ngiven name as shown on membership card.\nClick Login which opens\nhttp://ihelp.melbpc.org.au/helpdesk/src/ihelper-login.asp\n\nlisting Jobs waiting if any.\n\nTo see full information click the link to Details_here….\n which opens\nhttp://ihelp.melbpc.org.au/helpdesk/ihelp/index.asp\nand displays details of member and problem reported.\n\nMembership Details are taken from the melbpc database.\n\nI suggest you go to the file ihelp_report.txt\nUse ctrl f to search for the Membership Number and confirm that \nMembership or Internet subscription is still current as many connect failures are due to lapsed membership subscriptions.\n\nSystem Details and Fault Description are provided by the member and may be fact or fiction.\n\nNext I suggest you go to\nhttps://radsec.melbpc.org.au/member/index.php\nenter username and password click login\ngoing to the Welcome to the Cassowary System\nClick the link to View Historical at the top right corner of the page.\n\nEnter the username of the member \nA couple of examples usernames fordgi \n lsherwin dempk peperels anniec aspi atp bobmay\n\n click to tick the box Verbose Output\n\nChange the Date to start searching to cover a reasonable period to obtain\nConnection details for enough time to provide sufficient information.\nThe details provided include Bytes In, Bytes Out , Disconnect Cause and Connect Speed.\n\nBytes In and Bytes Out less than 2000 coupled with a short connect time usually indicate the members computer has not recognised the connection. Disconnect causes Lost Carrier, Port-Error and RemoteEndHungup usually indicate problems with members system, modem, other phone appliances or phone line.\n\nDifficulty can arise locating causes for these disconnects particularly when there are a number and not just one.\n\nAssistance can be had from a number of web sites including\nhttp://www.melbpc.org.au/faq/dropouts.htm\nhttp://www.riverland.net.au/text/modem.htm\nhttp://www.ozonline.com.au/help/dropouts.php\n\n A particularly helpful site\nhttp://screenshots.modemhelp.net/\non the right side of the page under the heading\nWindows Quick Links\nProvides interactive information on the different windows versions and many of the browsers and email clients in common use which can help you recognise what the members will see on there screen.\nI hope it will be updated to include Vista when it is released and it has providing an insight into what the members sees on his desktop while using Vista. \nA broadband connection is very helpful as while using the phone to speak to callers you are then able to access the internet however it is not essential for First Aid or iHelp purposes. \nMany of the sites listed above can be accessed in advance and the files saved on the iHelper’s users system so they are available offline or the Favorite system can be used to provide the files while Offline.\n\n\n If a member complains that web sites are not available and particularly when Internet Subscription is a long term one the first thing to check is that proxy boxes are not ticked. Internet Options Connections Settings.\n\nThe old installation kit used proxies and often members use the old file to reinstall and re-establish old proxy settings.\n\nIf a member complains about drop outs first thing to check is Outlook Express Tools Options ensure that there is no tick beside\nHang up after sending and receiving.\nI suspect this setting is sometimes replaced after windows update operations.\nIf a member complains Eudora fails to collect email check Tools Options\nChecking Mail. Under Secure Sockets when Receiving\nEnsure Never is selected. \n\nNational number and Greater Melbourne numbers can be the result of a little confusion also the National number is only available to members who have been authorised to use it by email as detailed on the MOTD page link.\nThe Greater Melbourne number works for numerous Exchange Prefix Numbers and is available to all subscribers however will not connect to Exchanges outside the Greater Melbourne area which includes some areas quite close to Melbourne. The error messages are sometimes confusing and the modem may redial continually if the configuration allows it. Dialer Properties Options ensure Redialing Options are configured correctly.\n\n\n